Customer Service Automation
Automatically answers common customer questions via chat, email and WhatsApp. Escalates complex questions to team members. Reduces the workload on service teams.
At a glance
Up to 20 hours/week
time saving
Up to 9x within 3 months
expected ROI
Live in 2 weeks
from intake to production
GDPR-compliant
EU hosting & human-in-the-loop
Time savings and ROI are indicative and depend on your process, data and volume.
Before & after
From manual to automatic
Customer service teams are overwhelmed with repetitive questions
- The same questions about shipping, returns and account issues come back repeatedly.
- Customers expect fast answers, also outside office hours and on weekends.
- Service teams have no time for complex customer problems because they're stuck in email.
Automatic answering with escalation to team members
- Answers common questions (shipping status, return requests, account reset) automatically via chat.
- Recognizes complex questions or frustration and escalates directly to an available team member.
- Learns from previous conversations and improves answers based on service team feedback.
- All customer conversations are stored within the EU in compliance with GDPR, for analysis and quality control.
Workflow
How it works
See how the agent moves through the process step by step — you stay in control of every decision.
Workflow in action
Customer Service Automation · 24/7 automated customer service via chat
Question received (chat/email)
apiStep 1 of the automated process.
Intent recognition
analysisStep 2 of the automated process.
Automatic answer or escalate
dataStep 3 of the automated process.
Gather feedback
outputStep 4 of the automated process.
Learn and improve
apiStep 5 of the automated process.
0
Steps completed
5
Total steps
What it delivers
Answer more questions with the same team
The agent handles simple questions so your team can focus on complex problems and personal contact. Customers appreciate the fast response. The result: higher customer satisfaction without additional staff.
of repetitive questions handled automatically
for common questions, 24/7
through faster service
Figures are indicative and depend on your processes and volume.
Integrations
Works with your software
Integreert met helpdesk-systemen, webshops en communicatiekanalen voor seamless customer service.
Helpdesk & Tickets
Chat & Messaging
E-commerce
CRM
Frequently asked questions
Don't customers notice it's a bot?
We're transparent: the chat indicates it's an automated assistant that can transfer to a team member. Customers appreciate the fast response. Complex questions always get a human.
What if the agent doesn't understand a question or answers wrong?
If uncertain, the agent asks for clarification or escalates to a team member. Service teams can provide feedback on answers afterward, so the agent learns and improves.
Can we customize the FAQ and answers ourselves?
Yes, you have a dashboard where you can manage FAQs, answers and escalation rules. We help with initial setup using your most common questions from historical tickets.
Does this work in multiple languages?
Yes, the agent speaks Dutch and English (other languages on request). It automatically detects the customer's language and replies in the same language.
How is customer data protected in conversations?
All chat conversations are encrypted and stored on EU servers in GDPR compliance. Data is only used for service purposes and not shared with third parties. Customers can request their conversation history be deleted.
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Book a free 30-minute intake. We analyse your situation and put together a tailored proposal.