Email and customer questions
A mailbox that keeps itself up to date.
An AI agent reads customer questions, looks up the answer in your own systems and prepares a reply. You send it yourself, with one click.
- 1
Agent
An email comes in
In the shared mailbox, for example info@ or service@.
- 2
Agent
Recognise the question
Order status, complaint, quote request or something that does not fit a box.
- 3
Agent
Look up the answer
In your CRM, your orders, earlier emails and your own agreements.
- 4
Agent
Prepare the reply
A draft in your tone of voice, with the details included.
You
You check and send
You read the draft, adjust where needed and press send.
How it works now, and what the agent takes over.
For us, automating customer service means: the agent searches and types, a person sends. Most teams do not have too many people, they have too much email.
How it works now
- The support team starts the day with a full inbox.
- For one answer you search three systems: CRM, orders and old emails.
- The same questions about delivery times or status come back every day.
- When someone is ill or on holiday, customers are left waiting.
What the agent takes over
- Reading every email and sorting it by type of question.
- Looking up the answer in your own data.
- Preparing a reply in your tone of voice.
- Putting emails that need a person at the top.
What stays with you
- You check every draft and send it yourself.
- You handle complaints and difficult conversations.
- You call the customer, instead of retyping emails.
Works in your own mailbox.
No new customer service package. The agent uses the systems you already have.
Email
Your own mailbox in Outlook or Gmail. The agent works in it and prepares drafts.
CRM
HubSpot or Salesforce, so the agent knows who the customer is and what happened before.
Orders and administration
Exact Online or AFAS for order status, invoices and payments.
See what is possible per software package. View the integrations
Create your email agent design.
See in a few minutes what an agent does with your customer questions, what you check and what it saves.
- 1
Tell us how customer questions come in
A shared mailbox, a form or WhatsApp.
- 2
Answer a few questions
How many questions per day and where the answers can be found.
- 3
Receive your AI agent design
The steps, what you check, the connections and a price indication.
AgentHow do email and customer questions work for you today? Tell me where they come in and how many there are, and I will create your AI agent design.
Continue with your AI agent design
Powered by ClaudeRelated services.
Start with one agent on one mailbox, or have the whole process designed and built.
- AI agent projectfrom € 750An agent for a core process, connected to your own systems.
- Your first AI agent€ 750One agent, up to two connections, live within 2 weeks.
- AI adoptionfrom € 3.000Your whole team uses it, with clear agreements on what is allowed.
- Hosting and maintenancefrom € 49 per monthSecurely hosted and maintained.
Questions about email and customer questions.
Does the agent send email to customers itself?
No. The agent prepares a reply in your mailbox. An employee reads it and presses send.
How is this different from customer service software?
Customer service software is a new system your team has to move to. Our agent works in your own mailbox and with your own data. Your team stays where it already works. Which mailboxes and packages we connect, you see in the integrations.
Does the reply sound like us?
The agent learns from earlier emails and from your corrections. When someone adjusts a draft, it takes that into the next reply.
What happens to customer data?
The agent only reads what it needs for the answer, and a person always checks. How we handle the GDPR and where your data is stored, you read on Security and management.
Does my whole team need to learn to work with it?
For a small team, the explanation at delivery is enough. If several departments use it, AI adoption fits with it.
