Complaint Handling with AI

Yes, the agent works around the clock. Urgent complaints received outside business hours are triaged immediately and the customer receives an automatic confirmation, with follow-up handled by your team during business hours.

Based on language analysis, customer value from your CRM, product category, and historical complaint data. You set the urgency criteria yourself, so the classification matches how your team already prioritizes.

It reads incoming complaints from your channels, categorizes them by topic and urgency, and assigns each one to the right person or team. It also tracks how long a complaint has been open against your SLA and flags cases at risk of breaching it.

Standard agents start from €2,500, and a custom build for more complex complaint workflows starts from €5,000; a free AI scan is a good way to see what fits your situation. Implementation of this agent typically takes about 3 weeks, depending on how many channels and systems need to be connected.

Data is processed on EU-hosted infrastructure, and we can sign a data processing agreement as part of implementation. The agent only accesses the complaint and customer data it needs to do its job.

It connects with helpdesk platforms such as Zendesk, Trengo, Freshdesk, and Intercom, CRM systems including HubSpot, Salesforce, and Pipedrive, and communication channels like email, WhatsApp Business, and social media. We configure the specific connections during implementation.

The agent categorizes, routes, and escalates automatically within rules your team sets, but a person always handles the actual resolution and customer communication beyond the automatic confirmation. Routing rules, SLA thresholds, and escalation paths can be adjusted at any time as your process changes.