AI for Gorgias
Gorgias is popular with online stores because it connects customer questions to order and shipping data. AI agents answer 'where is my order' and return questions instantly with the right data, while more complex complaints get routed neatly to a teammate.
UnifyAI offers AI integrations with Gorgias for SMEs. Our AI Agents connect to Gorgias to automate business processes — securely, with EU hosting and human-in-the-loop so you stay in control of sensitive actions. Implementation typically in 2-3 weeks, fully GDPR-compliant.
What our AI does with Gorgias
Use cases
Automate where-is-my-order questions
The most common ecommerce question gets answered instantly with live tracking information. No teammate needs to step in.
Speed up returns and exchanges
An AI agent assesses a return request against your policy and arranges handling. Unusual or high-value orders always get a human check.
Absorb peak moments
During promotions with high extra volume, such as Black Friday or a sale, the agent answers standard questions. The team can then focus on exceptions.
Prioritize complaints automatically
Signals of dissatisfaction are recognized in the conversation. The ticket then automatically gets priority with a teammate, instead of sitting in the queue.
Surface customer history instantly
On a new contact, the agent pulls up previous orders and conversations. A teammate doesn't have to search and can respond with context right away.
Flag recurring product problems
When the agent recognizes a pattern of complaints about the same product or shipment, it reports this periodically. That lets the team or purchasing adjust in time.
Questions about AI + Gorgias
What can an AI agent actually do with Gorgias?
The agent answers order status and shipping questions with live data and assesses return requests against your policy. It also recognizes complaints that need extra attention, so your team can focus on exceptions.
What does an AI integration with Gorgias cost?
A standard integration starts from €2,500, a custom project with extra systems or more complex rules from €5,000. Standalone consultancy to first determine what's feasible starts from €1,000.
How fast is the Gorgias integration live?
A standard integration is usually operational within 2 to 3 weeks. For custom work, for example with multiple connected systems, expect 4 to 6 weeks. We start within 5 working days after intake.
Is the Gorgias integration GDPR-compliant?
Yes. Data is processed on EU servers, including Azure West Europe, and we work in a GDPR-conscious way. A data processing agreement is available, and we can support a DPIA if needed.
Does this work with our Gorgias plan?
The integration runs through the official Gorgias API. Exactly which automation options are available depends on your plan, which we check upfront in a short technical review.
Can Gorgias be connected to our other systems?
Yes, Gorgias is often already used alongside a store platform such as Shopify, WooCommerce or Magento. The agent uses that connection to pull order status, shipping or return information straight into a conversation.
Do we stay in control?
Yes. For standard cases within your policy, the agent can act on its own, but for unusual amounts or unclear situations we always build in a check by a teammate. You set the boundary.
You work directly with Erwin Berkouwer, founder of UnifyAI — no account managers or junior consultants in between.
Erwin has 8+ years of experience in data and AI (banking, retail, e-commerce) and applies the same AI automation internally that he builds for clients. Per project he brings in the right specialist from his network.
Read more about Erwin and the way we work