AI for Gorgias
Gorgias is popular with online stores because it connects customer questions to order and shipping data. AI agents can therefore answer 'where is my order' and return questions instantly with the right data, while more complex complaints get routed neatly to a teammate.
UnifyAI offers AI integrations with Gorgias for SMEs. Our AI Agents connect to Gorgias to automate business processes — securely, with EU hosting and human-in-the-loop so you stay in control of sensitive actions. Implementation typically in 2-3 weeks, fully GDPR-compliant.
What our AI does with Gorgias
Use cases
Automate where-is-my-order
The most common ecommerce question gets answered instantly with live tracking information, without a teammate needing to step in.
Speed up returns and exchanges
An AI agent assesses a return request against your policy and arranges handling, with a human check for unusual or high-value orders.
Absorb peak moments (Black Friday, sales)
During promotions with high extra volume, AI answers standard questions so the team can focus on exceptions.
Prioritize complaints
Signals of dissatisfaction are recognized, after which the ticket automatically gets priority with a teammate instead of sitting in the queue.
Questions about AI + Gorgias
Can AI approve a return on its own?
For standard cases within your policy, yes, but for unusual amounts or unclear situations we always build in a check by a teammate.
Does this work with our store data, like order and shipping status?
Yes, we connect to the data Gorgias already pulls from your store platform, so answers stay current.
How do we prevent wrong promises to customers?
We set clear limits on what AI can commit to on its own and route everything else through a teammate.
Is this mainly for large online stores?
No, smaller stores benefit too, precisely because there's often no dedicated support team and AI can handle first-line support well.