AI for OpenAI
OpenAI's GPT models power agents that answer customer questions, read documents and draft text inside your existing processes. We connect the official API to your CRM, helpdesk or internal systems, using function calling for actions and structured output for reliable data. You decide which steps run automatically and which go through a colleague first.
UnifyAI offers AI integrations with OpenAI for SMEs. Our AI Agents connect to OpenAI to automate business processes — securely, with EU hosting and human-in-the-loop so you stay in control of sensitive actions. Implementation typically in 2-3 weeks, fully GDPR-compliant.
What our AI does with OpenAI
Use cases
Handle first-line customer questions
An agent answers standard questions via chat or email with access to your FAQ and ticket history. When the model is unsure, the question moves to a colleague with full context.
Process quotes and forms
Incoming PDFs and forms are read and converted into structured data in your system. Unclear or deviating documents are flagged for a colleague to check.
Summarize sales and support calls
After a call or email exchange, the agent drafts a summary with next steps directly in your CRM or helpdesk. This saves manual note-taking and keeps records complete.
Enrich leads before follow-up
New leads from a form or webhook are enriched with context and classified before they land in your CRM. Sales starts with a full picture instead of a bare contact form.
Flag signals and exceptions
The agent scans incoming messages or tickets for urgency or unusual sentiment and alerts the right team. Critical cases no longer sit unnoticed in a shared inbox.
Make internal knowledge searchable
Employees ask questions about procedures, manuals or policy; the agent answers with references to the source documents. Uncertain answers are explicitly flagged as such.
Questions about AI + OpenAI
What can an AI agent actually do with OpenAI?
An agent uses OpenAI's models to answer customer questions, process documents, draft text and trigger actions in your CRM, helpdesk or other systems via function calling. This goes beyond one-off ChatGPT conversations: these are automated, repeatable processes with logging and access rights, connected to your data.
What does an AI integration with OpenAI cost?
A ready-made AI agent starts from €2,500, a custom project from €5,000. Consultancy and upfront advice start from €1,000. The exact price depends on the number of systems involved and workflow complexity.
How quickly is the integration live?
A standard integration is typically operational within 2-3 weeks; more complex projects involving multiple systems take 4-6 weeks. We start within 5 business days after intake.
Is this GDPR-compliant, and where is my data processed?
The agent layer — connection, logging and storage — runs on EU hosting, including Azure West Europe, and we work with data processing agreements. The AI processing itself runs via OpenAI's official API; we design prompts and data flows with data minimization and, where needed, DPIA support.
Does this work with our OpenAI plan or API access?
We connect via the official API, which requires an OpenAI account with API access. Limits and costs vary by usage; we verify this in a short technical scan and tailor the setup accordingly.
Can OpenAI be connected to our other systems?
Yes. We regularly combine OpenAI models with, for example, Slack for internal alerts, HubSpot or Salesforce for CRM enrichment and Zendesk for support handling — or with practically any other system that has an API.
Do we stay in control of what the AI does?
Yes. Sensitive or final actions — such as sending a confirmation to a customer — go through human-in-the-loop by default: the agent proposes, a colleague approves. We maintain and monitor the integration and update it whenever OpenAI changes the API.
You work directly with Erwin Berkouwer, founder of UnifyAI — no account managers or junior consultants in between.
Erwin has 8+ years of experience in data and AI (banking, retail, e-commerce) and applies the same AI automation internally that he builds for clients. Per project he brings in the right specialist from his network.
Read more about Erwin and the way we work