ElevenLabs (voice)
Voice sounds simple, but the real value is in the flow: when does the agent speak, when do we escalate to a human, and how do we log and monitor quality and costs?
What you can do with ElevenLabs
Four things you benefit from immediately — in plain language.
Natural voices
Convert text into speech that sounds like a real person, not a robot.
Voice for your agents
Give phone or chat agents a recognisable, pleasant voice.
Audio for training
Quickly produce spoken instructions or e-learning content without a studio or voice artist.
Multiple languages
The same message in multiple languages and voices, consistent in tone.
What you use it for
ElevenLabs generates natural-sounding speech from text (text-to-speech) and can clone voices. You use it for voice agents on the phone, spoken onboarding and audio versions of content.
A great voice alone is not enough: the difference lies in what the voice says. That is why you combine ElevenLabs with a language model and your own knowledge base, so the answers stay accurate and up to date.
How UnifyAI uses this
We build voice agents that connect ElevenLabs to an LLM and your knowledge base, with a fixed script, a fallback to a human and logging of every conversation.
This keeps you in control of tone, costs and quality, and lets you scale step by step from one use case to multiple channels.
Recommended use cases
- Voice agent for FAQ + escalation to a human agent
- Onboarding audio for new employees or customers
- TTS for apps (status updates, reminders, assistant flows)
Further reading on AI & automation
Process automationProcess automation with AI: how SMEs save time
Your team spends hours daily on manual work that AI can do in seconds. Here's how to tackle it.
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Practical5 processes SMEs automate with AI Agents
Which processes can you automate as an SME? Invoicing, lead processing and more with concrete examples.
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AI AgentsAI Agents: from chatbot to autonomous digital employee
Learn the difference between chatbots and autonomous AI Agents and which type fits your business.
Read moreDoes ElevenLabs fit in your stack?
Do the free AI scan and discover which processes you can automate — and with which tools. Tailored to your business, not a generic list.