Reviews & Reputation Monitoring with AI
Monitors Google, Trustpilot and social media for reviews and mentions. Categorizes sentiment, alerts on negative reviews, and generates response suggestions.
At a glance
Up to 4 hours/week
time saving
Up to 5x within 3 months
expected ROI
Live in 1 weeks
from intake to production
GDPR-compliant
EU hosting & human-in-the-loop
Time savings and ROI are indicative and depend on your process, data and volume.
Before & after
From manual to automatic
Negative reviews without response cost you the trust of potential customers
- Reviews on Google, Trustpilot, and social media are not systematically monitored — you miss negative signals.
- Responding to reviews takes time and gets delayed, leaving negative reviews visible without a response.
- No insight into trends: is your online reputation rising or falling? What themes come up repeatedly?
Always informed, always an appropriate response
- Monitors reviews on Google, Trustpilot, Yelp, Facebook, and industry-specific platforms in real-time.
- Automatically classifies reviews by sentiment (positive/neutral/negative) and theme (service, product, price, etc.).
- Generates personalized response suggestions that you can adapt and publish.
- Monthly sentiment report with trends, scores per platform, and improvement points.
Workflow
How it works
See how the agent moves through the process step by step — you stay in control of every decision.
Workflow in action
Reviews & Reputation Monitoring · Automatic monitoring and analysis of online reviews
Monitor reviews
apiStep 1 of the automated process.
Analyze sentiment
analysisStep 2 of the automated process.
Send alerts
dataStep 3 of the automated process.
Generate responses
outputStep 4 of the automated process.
Report trends
apiStep 5 of the automated process.
0
Steps completed
5
Total steps
What it delivers
Better online reputation, more customers
By responding quickly and professionally to reviews and processing structural feedback, your online reputation rises and the trust of potential customers increases.
on negative reviews
average increase
automatic alerts
Figures are indicative and depend on your processes and volume.
Integrations
Works with your software
Koppelt met review-platforms, social media en CRM.
Reviews
Social Media
CRM
Frequently asked questions
Can the agent respond to reviews automatically?
The agent generates a response suggestion that you can adapt before publishing. You always retain control over what actually gets posted.
What exactly does this agent do?
It monitors reviews and mentions on platforms such as Google, Trustpilot, and social media in near real time, classifies each one by sentiment and theme, such as service or price, and generates a response suggestion. You get a monthly report showing trends across platforms.
What does this agent cost?
Standard agents like this one start from €2,500; a fully custom solution starts from €5,000. If you want to see where your online reputation needs attention first, start with the free AI scan.
How long does implementation take?
Implementation typically takes about 1 week, including connecting your review platforms and social media accounts and configuring sentiment categories.
How is our data handled — is this GDPR-compliant?
Data is hosted and processed within the EU, and we can sign a data processing agreement. The agent only processes public review and mention data relevant to your organization.
Which review platforms and social media does it monitor?
It monitors review platforms such as Google Business, Trustpilot, Yelp, Kiyoh, and TripAdvisor, social media including Facebook, Instagram, LinkedIn, and Twitter/X, and can log flagged reviews into your CRM such as HubSpot, Salesforce, or Pipedrive.
Can the sentiment categories and alerts be tailored to our business?
Yes, the themes it classifies reviews by, such as service, product, or price, and the alert rules for negative reviews are configured to match your business and can be adjusted as priorities change.
No matching agent? Have a custom AI agent built
Your process is unique. We build AI agents tailored to your workflow, integrations and goals. Contact us for a free intake.
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You work directly with Erwin Berkouwer, founder of UnifyAI — no account managers or junior consultants in between.
Erwin has 8+ years of experience in data and AI (banking, retail, e-commerce) and applies the same AI automation internally that he builds for clients. Per project he brings in the right specialist from his network.
Read more about Erwin and the way we workGet started with Reviews & Reputation Monitoring
Book a free 30-minute intake. We analyse your situation and put together a tailored proposal.