AI for Trengo
Trengo brings WhatsApp, email, live chat and social media together in one team inbox, popular with online stores and growing businesses. AI agents read and classify incoming messages, draft channel-appropriate replies and flag dissatisfied customers, so your team spends less time sorting and responds faster.
UnifyAI offers AI integrations with Trengo for SMEs. Our AI Agents connect to Trengo to automate business processes — securely, with EU hosting and human-in-the-loop so you stay in control of sensitive actions. Implementation typically in 2-3 weeks, fully GDPR-compliant.
What our AI does with Trengo
Use cases
Answer WhatsApp questions automatically
Common questions about delivery, order status or returns get answered instantly on WhatsApp using current data. For anything uncertain or sensitive, the agent prepares a draft for a teammate instead.
Keep every channel consistent
One agent handles email, web chat and social media with the same guidelines and tone. Teammates see a bundled view in Trengo instead of disconnected threads per channel.
Absorb peak moments
During promotions or busy periods, the agent answers standard questions so the team can focus on exceptions. Queues stay manageable even when volume spikes.
Flag dissatisfied customers
The agent recognizes signs of frustration in a conversation. The message then automatically gets priority with a teammate, instead of sitting in the queue.
Report on recurring questions
The agent periodically generates an overview of the most common questions per channel. That overview helps you structurally improve your knowledge base or Trengo flows.
Pull in data from your store
For an order question, the agent fetches live status or customer data from your connected store. A teammate no longer has to look it up by hand.
Questions about AI + Trengo
What can an AI agent actually do with Trengo?
The agent reads incoming messages on every connected channel, classifies them by topic and urgency, drafts replies and routes complex cases to the right teammate. Recurring questions get flagged so your knowledge base or Trengo flows keep improving.
What does an AI integration with Trengo cost?
A standard integration starts from €2,500, a custom project with extra systems or more complex logic from €5,000. If you first want to know what's feasible, standalone consultancy starts from €1,000.
How fast is the Trengo integration live?
A standard integration is usually operational within 2 to 3 weeks. For custom work, for example with multiple connected systems, expect 4 to 6 weeks. We start within 5 working days after intake.
Is the integration GDPR-compliant?
Yes. Data is processed on EU servers, including Azure West Europe, and we work in a GDPR-conscious way. A data processing agreement is available, and we can support a DPIA if needed.
Does this work with our Trengo plan?
The integration runs through the official Trengo API and webhooks. Exactly which automation options are available depends on your plan, which we check upfront in a short technical review.
Can Trengo be connected to our other systems?
Yes, think of your store platform such as Shopify or WooCommerce for order data, or a CRM such as HubSpot for customer history. The agent pulls data from those systems to answer questions instantly with the right context.
Do we stay in control of what gets sent?
Yes. Sensitive or final replies go through an approval step by default, and you decide which message types the agent can handle on its own. The integration is maintained and updated whenever Trengo changes its API.
AI Agents that work with Trengo
Agent examples that use Trengo in their integrations — for inspiration and as a starting point for your custom build.
Customer Service Automation
24/7 automated customer service via chat
View agentWarranty Claim Processing
Automated warranty claim processing
View agentComplaint Handling
Structured handling and analysis of complaints
View agentReturns & Refunds Management
Automatic processing of return requests and refunds
View agent
You work directly with Erwin Berkouwer, founder of UnifyAI — no account managers or junior consultants in between.
Erwin has 8+ years of experience in data and AI (banking, retail, e-commerce) and applies the same AI automation internally that he builds for clients. Per project he brings in the right specialist from his network.
Read more about Erwin and the way we work