AI for WhatsApp Business
WhatsApp has become the preferred channel for many customers in the Netherlands to reach out. AI agents can answer frequently asked questions instantly, confirm appointments and send order updates, while conversations that need personal attention automatically reach a teammate.
UnifyAI offers AI integrations with WhatsApp Business for SMEs. Our AI Agents connect to WhatsApp Business to automate business processes — securely, with EU hosting and human-in-the-loop so you stay in control of sensitive actions. Implementation typically in 2-3 weeks, fully GDPR-compliant.
What our AI does with WhatsApp Business
Use cases
Fast answers to standard questions
Questions about opening hours, delivery times or prices are answered instantly via WhatsApp, even outside office hours.
Confirm and remind about appointments
Customers automatically receive a confirmation and reminder of an appointment via WhatsApp, which can reduce the number of no-shows.
Send order updates
As soon as an order ships, the customer automatically receives an update via WhatsApp with tracking information.
Escalate to a teammate
When a conversation gets complex or a customer is dissatisfied, a teammate takes over the conversation with a short summary of what's been discussed so far.
Questions about AI + WhatsApp Business
Does it feel like talking to a robot for the customer?
We set up conversations so AI communicates clearly but naturally, and hands off to a teammate immediately when that's needed.
Is this allowed under WhatsApp Business policy?
Yes, we work with the official WhatsApp Business API and follow the rules around templates and message consent.
Can AI also handle sensitive topics like complaints?
No, those conversations are routed to a teammate by default, with a summary of the conversation up to that point.
Does this work together with our CRM or support system?
Yes, we connect WhatsApp conversations with your existing CRM or support system so everything ends up in one place.
AI Agents that work with WhatsApp
Agent examples that use WhatsApp Business in their integrations — for inspiration and as a starting point for your custom build.